Shipping and Returns

Shipping Information:

All merchandise is made to order and is shipped after the campaign ends. The estimated end date is always indicated below the "Add to cart" button on the campaign page. Generally ships within 14 business days after the end of campaign. Once your order is released you will receive and email with tracking information.

Shipping Rates:

  • $4.99 flat rate shipping for orders less than 5 pounds.
  • $15 flat rate shipping for heavy weight orders 5-20 pounds.
  • $10 Shipping on orders being shipped to Canada.*
  • $20 International Shipping outside of Canada.* 
  • *Please allow extra time for delivery due to International Shipping standards. Buyer may be responsible for any additional in country taxes, duties, and/or fees.

All prices are in US Dollars. 

All orders are shipped via USPS, with door to door tracking. 

All apparel is made to order and is shipped after the campaign ends. The estimated end date is always below the "Add to cart" button on the campaign page. Generally ships 14 business days after the end of a campaign.

If you have any further questions about shipping, please contact us: contact@atofficial.com

Return Information:

Due to the nature of our campaigns, no returns or exchanges or cancelled orders will be accepted. For additional questions, please email contact@atofficial.com.

 

Shipping

Buyer is responsible for all shipping costs related to returns and exchanges unless otherwise communicated.

All shipping costs are non-refundable. If you are issued a refund, the original cost of shipping will be deducted from your refund.

Please consider using a trackable shipping method as we will not guarantee any lost shipments returned to us.

C.O.D. returns will not be accepted. 

Exchanges

We will only replace items which are received defective or damaged.

To request an exchange, email your request, the details of your request, and any photos/images of the damage to contact@atofficial.com

The subject of your email should be: Exchange for Order # (your order number)

Once the request is approved a replacement item will be shipped to you, at no additional shipping cost, along with a pre-paid label to return the damaged apparel.

Order and Address Changes

As we try to fulfill and ship orders to customers as quickly as possible, we cannot guarantee that we will be able to make changes to any order.  Please review and double check all sizes and shipping addresses upon check-out.  

If you receive your order confirmation and notice a mistake, please email contact@atofficial.com.

The subject line of your email should be: Order/Address Change for Order # (your order number)

We will do our best to make the changes before an order is fulfilled, but once an order has begun the fulfillment and shipment process we will not be able to make any changes.

Refunds

You will receive an email notifying you that your returned item has been received and whether your refund has been approved or rejected.

If approved, your refund will be processed and the amount paid will automatically be credited to your original method of payment. Only the amount paid for the item will be refunded. We cannot refund the cost of shipping.

Note: All sales items are final sale and may not be returned or exchanged.

Please allow 2-3 weeks for refund processing.

Late or Missing Refunds

If you have not received a refund within 3 weeks of confirmation of refund, please contact your credit card company or bank first as it may take additional time for your refund to post.

If you have done this and you still have not received your refund, please email us at contact@atofficial.com

The subject of your email should be: Refund Not Received for Order # (your order number).

We will research the status and contact you with an update or any questions.